Winners 2019
11th September 2019

MyGovID – Overall Winner of Ireland eGovernment Awards 2019

Anne Graham, CEO, NTA, Ireland eGovernment 2019 Visionary Award Winner

MyGovID, the public service identity trust framework that allows citizens to use a single secure account for accessing Government services online, has won the Ireland eGovernment 2019 Overall Award. The awards sponsored by eir and Cisco were presented at a gala lunch today (Wednesday 11th September 2019) by Minister of State Mary Mitchell O’Connor T.D. at City Hall, Dublin.

Developed by the Dept of Employment Affairs and Social Protection, MyGovID was initially used for services. MyGovID is wholly separate to the Public Services Card. MyGovID was subsequently integrated with the Revenue MyAccount online service in February 2017 and can now be used for accessing student grants, driver licence renewal, and voter registers with many more services on the way. There are now 1.1m accounts set up on MyGovID with 6.5m logins to services on MyWelfare, Revenue MyAccount, NDLS, SUSI, and more. Adoption of MyGovID is a critical component of the eGovernment Strategy 2017-2020.

This year’s winner was chosen from a shortlist of 12 category winners from eGovernment projects across the island of Ireland. BBC Northern Ireland was the winner of the Gaeilge category for their BBC Digiteach project.

UCD engineering graduate and CEO of the National Transport Authority, Anne Graham, was voted this year’s Ireland eGovernment Visionary for her many years pioneering digital transformation. Under her stewardship of the NTA she has shown a real commitment to use technology to improve the travelling experience of public transport users; the development and promotion of on-street real-time passenger information; the delivery of integrated ticketing systems across multiple transport providers and commitment to Next Generation Ticketing (allowing new phone-based paperless ticketing) as well as the Real-Time Ireland app.

Commenting, Ireland eGovernment Awards co-founder Maeve Kneafsey said, “The good news for both citizens and for those pioneers of eGovernment across the public sector is that, post-austerity, it seems that the shackles are off and that some seriously great digital projects are underway. Our entries this year were up a staggering 400%, and the jump in standards was equally high. In previous years it was clear to the Awards’ judges that there was a disconnect between digital government services as they were, quite simply, not connected. A real excitement arising from this year’s Overall Winner, MyGovID, is that it is a major building block in finally connecting those services, and undoubtedly removing some of the frustrations currently felt by citizens in trying to deal with online State services. MyGovID could herald the beginning of a revolution in digital government in Ireland. ”

About MyGovID

For citizens, MyGovID provides one online identity account to securely access eGovernment services and complete business across multiple Government entities. For Government, MyGovID provides a secure and robust platform and is a critical component to enable digital services for citizens across the public service. MyGovID is developed as a trust framework, therefore individual public service bodies have an identity and access management service in place to help them drive their eGov agenda.

The MyGovID project is innovative in leveraging and enhancing the face-to-face registration processes already in place in Ireland. It utilises a new policy-based technical B2C solution developed by Microsoft. MyGovID was developed as a hybrid cloud/on-premise solution that meets data protection requirements. A new responsive design approach was applied that focuses on user experience. Use of MyGovID by other public bodies began in 2017 with Revenue MyAccount and continues to be extended.

For further information

Please contact Conall O Móráin, The Media Group, 087 2463 111 or


About the Awards

The Ireland eGovernment Awards 2019 is the only awards that give recognition to leaders in eGovernment across the wider public sector in Ireland and Northern Ireland.

Full information about the awards can be found at

The Ireland eGovernment 2019 Category Winners were


  • API & Open Source Data;   Winner EPA
  • Environment & Social Impact; Winner OSI (Sustainable Goals)
  • General; Winners Dept. of Employment Affairs and Social Protection for MyGovID
  • Health and Medical; Dept. of Employment Affairs and Social Protection for Welfare Partners
  • Irish Language; Winners BBC Northern Ireland for Gaeilge Digiteach
  • Innovation;  An Garda Síochána for Garda Mobility Traffic App
  • Local Government; Mayo County Council for project Telecommunications Asset Register
  • Marketing and Social Media; Met Eireann Twitter Account
  • Mobile; An Garda Síochána Garda Mobility Traffic App
  • Promoting Ireland Overseas; Dept of Foreign Affairs and Trade, Online Passport Renewal Service
  • Universal Design; Met Eireann website and app
  • Ireland eGovernment Visionary Award; Anne Graham, CEO, NTA
  • Premier Sponsors

eir Business

The partner of choice for the majority of businesses in Ireland, with more than 90,000 business customers.  eir Business provides the widest range of services in the market, including Fixed, Mobile, Data, ICT and Outsource and Managed Services. This unique capability is why eir Business has been chosen to manage and deliver some of the largest and most complex ICT projects in Ireland.

Demonstrating its ongoing commitment to Ireland, eir is spending close to €2.5 billion on investment over ten years to enhance its network. This is the largest investment programme of any provider in the country, which will provide even faster broadband and data services for consumers and businesses right across the country.


The worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. 

Category sponsors

National Disability Authority of Ireland

The statutory Centre for Excellence in Universal Design is an integral part of the National Disability Authority, with a remit to promote the design of the built environment, products, services and information and communications technology, so that they can be accessed, understood and used independently to the greatest extent possible by all people regardless of their age, size, ability or disability. The main functions of the Centre include contributing to the development and promulgation of standards, promoting education courses and curriculum in relevant professions and occupations, and raising awareness of Universal Design. The universal design role, while including disability, also extends beyond disability to consider design issues for all citizens, engaging with standards bodies, industry, professional bodies and educational institutions.

Dept Agency

Technology moves fast. Luckily so do we. Because technology is what we do. And we’re here to help. Help to reinvent and accelerate your business in the new digital reality. Help to create experiences that people want and your business needs.

We are Dept. We are a digital agency of over 1000 experienced thinkers and makers. We’ve been at the forefront of digital for decades. Our agency merges creativity, technology, and data. Our teams comprise of experts in creative, digital, marketing and commerce.

Our history as an agency is still fresh. United in our love for digital and technology we became one. Excited by the opportunity to join forces and grow beyond our agency’s limits and our country’s borders.

One agency, one team. For groundbreaking ideas. To scale up and get things done. To collaborate, support and tackle problems fast, and to guide you to anticipate what others couldn’t.



by Maeve Kneafsey